Buying guides
How to prepare a useful hardware enquiry online
Send a clear hardware enquiry with the application, photographs, measurements and quantity, then confirm fit and availability before ordering.
The useful starting point
Send the application, measured dimensions, quantity and clear photographs. Ask for the exact model, finish, included parts and current availability. Keep the final approval in writing before anything is cut or drilled.
Photograph the details that identify the fitting
For a replacement, include one photograph showing the whole door or furniture unit, one close-up of the fitting and one of any label or model number. Photograph the edge or fixing side where it can be done safely. Crop out faces, house numbers and private papers that are unrelated to the enquiry.
A ruler in a photograph can give context, but type the measured dimensions as well. State whether a measurement is the overall length, hole-centre distance, shutter thickness or available opening space.
Copy this enquiry outline
- Item and application: what the fitting does and where it is used.
- New work or replacement: include the existing model if known.
- Measurements in millimetres: name each dimension.
- Quantity and preferred finish: attach a material or finish reference.
- Timing: say when the installer needs a confirmed decision.
Example: “Replacement wardrobe pulls, 6 pieces. Existing hole centres: 160 mm. Shutter thickness: 18 mm. Photos attached. Please confirm suitable options, fixing requirements, finish codes and availability.” The numbers are an example, not a size to use without measurement.
Know what the reply can settle
A remote conversation can narrow the options and identify missing information. The final fitting may still need a sample comparison or an installer’s check. Confirm the model and written quotation rather than treating a product photograph as an order.
Use the contact page for the current business contact options, or plan a showroom visit when touch, movement or finish needs comparing.
Quick answers
Can a photograph identify a replacement fitting?
It can help shortlist possibilities. Dimensions, labels, fixing details and the application are still needed to confirm a suitable replacement.
What should I confirm before placing a hardware order?
Confirm exact model, size, finish code, quantity, unit of supply, included components, price, availability and any installer checks still outstanding.
Prepared with AI assistance as general website guidance. Check the exact product documents and application details with the supplier and installer before ordering.